Monday, August 9, 2010

Thank you Lowe's

As previously mentioned, DB put up blinds this past weekend. I just have to give a shout out to Lowe's for their outstanding customer service and for going above and beyond to help us out. Eight months ago we custom ordered Levolor Day/Night blinds for the house. These blinds have a "black-out" feature built into them for sleeping.

Eight months ago, our blinds arrived and were installed. We were disappointed to say the least, they did not darken the room as advertised. We chided ourselves for being taken and lived with them. We happened to need one additional blind for a room that still had a towel hanging in the window. Off to Lowe's we went to order the matching blind (although we were not happy with them, the house had to match)!

This new blind arrived and Holy Smokes Batman... it darkened the room!

**** DING****

Light goes off, the original blinds were incorrect! Imagine trying to explain this fact eight month later to a Lowe's assistant. Luckily, the Lowe's employee understood our situation and worked tirelessly to assist us in getting replacement blinds. Lowe's ordered new blinds for us at no charge. I cannot thank the staff at our local Lowe's enough for assisting us. Please know that your kindness did not go unnoticed and it is people like you that continue to renew my faith in this country.

Please everyone, shop at Lowe's!

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